Our workplace is inclusive, and respectful. We encourage and help each other to win together. We see the big picture and collaborate across boundaries, sharing our skills and knowledge in the best interests of our company to create unbeatable customer value.

We are the best we can be and bring out the best in everyone and the business. We empower and trust others to take ownership and embrace diverse perspectives. We listen to and learn from our colleagues.

We have a strong business mindset. We are curious and creative and take every opportunity to adapt to ever-changing customer needs. Our innovative and flexible approach delivers the best customer offer and experience.

We are always eager to find a better way forward. We constantly improve by seeking feedback to act, learn and adapt with speed. Everyday improvements, big or small steps, can make a huge difference.

We make careful, sustainable choices by using resources responsibly and doing more with less. We create value for money, making a sustainable lifestyle accessible for everyone.

We are open, honest and humble. We reflect on our behaviour and listen to others. We speak up, but once a decision has been made, we commit to it. We are prepared to have our own ideas challenged and happy to let the best idea win.

We aim for simplicity and go straight to the point because clarity helps us focus on what matters. We don’t overcomplicate so we can be clear and efficient. Less really is more.