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Online Customer Service Agent

Customer Service Agents at H&M don’t just answer questions – they build relationships with our customers and ensure the H&M can continue to offer great fashion at a great price. The fast-paced environment at Customer Service means no day is like the next. To fit the profile you need to be an enthusiastic multi-tasker who can maintain a cool and professional approach even in stressful situations. You’re used to taking responsibility and using your own initiative, while always having a smile on your face.


We want you to enjoy working with both computers and people – often simultaneously. You should also be a great communicator and eager to stay updated on current campaigns, sales activities and strategies. Last but not least, you have a great interest in fashion.

Your daily work includes handling enquiries about online orders, collections and products across every channel – from e-mail and live chat to telephone calls and regular mail correspondence.

Sounds exciting? Here’s your chance for a career with endless possibilities.