Customer Service Agents at H&M don’t just answer questions – they build relationships with our customers to ensure that H&M can become the most loved design group in the world. Being in direct contact with our customers gives us vital insight into their needs and desires. You should enjoy working with people, be a great communicator and stay updated on current campaigns, sales activities and strategies. Through your expertise and love of fashion, you connect with customers all over the world.
At Customer Service no two days are the same. To fit the profile, you should be an enthusiastic multi-tasker who can maintain a cool and professional approach even in stressful situations. You’re used to taking responsibility and using your own initiative, while always having a smile on your face.
Your daily work includes handling enquiries about online orders, collections, products and our many other services across every channel – from e-mail and live chat to telephone calls and social media.
Sounds exciting? Here’s your chance for a career with endless possibilities!