Our Online Customer Service Team Coach is an expert at servicing the hundreds of questions that come through each day. And when we say “Coach,” we mean it. That’s because they’re an efficient, organized, and hands-on leader. A leader with a contagious energy that motivates and inspires. A leader that works with their team to deliver results and service according to H&M standards. And a leader who team members can reach out to for training and development. In simpler terms, our Team Coach helps customers explore the possibilities for their style, while helping their team find the possibilities for their careers.