When customers email, call or live chat us with questions, it’s up to our Online Customer Service Agents to have the answers. Our Agents are stand-out communicators who know how to give customers an amazing shopping experience–even outside of the store. Whether it’s questions about online orders, collections or products from any of our channels, our Agents handle it all with a cool and professional approach. They know that every interaction is about helping each customer see what’s possible for their style. And they do it with a smile on their face, even if no one sees.