Store Manager

Full time
Palm Desert Mall, California

Overall Job function: Responsible for maximizing sales to drive profitability. Leads, manages, and organizes the store according to H&M's shared values, standards, policies and procedures along with the District team. Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function.


Job Responsibility including but not limited to:


• Manages, recruits, on boards, trains, develops and provides succession planning for all staff and management team in store
• Follows up with management team to ensure proper training and staff assessment is being completed
• Creates and acts on plans for future people development needs within the store
• Maintains an overview of all Employee Relations responsibilities in store to ensure a positive work environment

• Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
• Responsible for overseeing the maintenance and upkeep of department(s)
• Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store
• Manages and ensures stock level is appropriate to maximize selling
• Ensures the garment presentation, garment level and visual standards are presented according to H&M's expectations
• Ensures and follows up on all activities concerning campaigns, promotions and sales activities in his/her store

• Performs cash office operational functions
• Ensures proper staff planning according to budget, SPH and store needs
• Establishes, monitors and follows up on sales goals, sales plans and sales budgets with District team to optimize profit
• Executes reductions, price changes, and transfers
• Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
• Has working knowledge and oversees use of all Company systems in store

Customer Service
• Provides direct customer service on the sales floor
• Leads by symbolic example mentoring staff in providing high quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point
• Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise

Financial Accountability:
• Establishes and oversees plans, budgets and variable cost for store; works with comparable sales to last year, sales to budget and future trends to maximize profitability within District team
• Accurate recording of sales figures

Minimum Candidate Qualifications:
• High School Graduate or equivalent
• Preferably 2-3 years of retail management experience or comparable experience

• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:
• Exceptional customer service and interpersonal skills
• Proven organizational and analytical skills
• consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to take own initiative and take responsibility for actions
• Ability to work strategically, tactically and operationally
• Ability to multi-task in a fast paced environment and prioritize effectively
• Ability to be clear and convincing when communication goals, information and expectations to staff
• Ability to plan and achieve long and short term goals
• Ability to coach and apply appropriate developmental tool for each individual
• Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
• Basic computer skills, such as browser navigation, software interaction and data entry are needed
• Open availability including evenings and weekends
• Around 5% travel required as necessary (District meetings, workshops, etc)

Job Status: Salaried, Non-Exempt