Visual Merchandiser

Full time
Palm Desert Mall, California

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team

Job Responsibility including but not limited to:

Customer Service
• Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
Job Knowledge
Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources:
o Department Books
o Store Book
o Technical Book
o Campaign Information
o Sales Tools & Store Information
• Provides the season start information from Sales Organization and prepares the kick-off with the management team
• Updates the Department Book, Store Book and Technical Book with the latest refill pages
• Plans and implements all store campaigns and activities together with the store team
• Ensures consistent garment care throughout the entire store
• Actively works in a commercial way to maximize sales, focusing on: Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation
• Ensures that orders for display materials and supplies are placed in a timely manner
• Responsible for the care and maintenance of display materials
• Keeps the visual room clean and organized
• Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc
• Minimizes security and safety risks
• Plans and works with sales and operation goals to drive growth
• Supports in-store routines when necessary
Team Player
• Trains, coaches and gives daily feedback on garment presentation to the store staff
• Plans and conducts the Keep It Commercial training together with the Department Manager
• Provides label and design training for staff and managers
• Informs store team about changes in the presentation of garments
Financial Accountability: None

Minimum Candidate Qualifications:
• Associate's degree in a Fashion industry specialty preferred
• 2 years of retail visual merchandising experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
• Strong visual Merchandising skills and the ability to drive business through creativity, fashion and consciousness and commerciality
• Knowledge of basic computer skills
• Ability to provide day to day visual training and guidance through H&M's shared values
• Ability to work in a fast paced, deadline driven environment
• Exceptional customer service- and interpersonal skills
• Strong organizational and time management skills
• Strong verbal communication skills
• Able to work independently while still working within a team environment
• Must be able to work with hand and power operated tools and lift in order to execute display set ups
• Ability to work flexible hours and extended hours at times
• May be required to travel to support other stores
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)