Sales Advisor

Type
Part time
Location
Tuttle Crossing, Dublin, Ohio
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Title: Sales Advisor

 

Function: Sales

 

Department: Store

 

Reports to:  Department Manager, dotted line to Department Supervisor

 

Direct Reports: None

 

Overall Job Function:  Optimizes the store’s selling by providing the customers with a pleasant shopping experience, including providing customers with garment options and direct service.

 

Job Responsibility including but not limited to:

 

Customer Service

  • Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point.
  • Answers phones courteously and promptly

 

Job Knowledge

  • Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
  • Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
  • Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags

 

Efficiency

  • Executes reductions, price changes, transfers and cash register routines.
  • Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed

 

Team Player

  • Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
  • Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook

 

Financial Accountability: None

 

Minimum Candidate Qualifications:

·         High School graduate or equivalent preferred

·         6 months of  experience in customer service, retail industry preferred

·         Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • Ability to climb a ladder and use a step stool

 

 

Skills, Abilities and Other Requirements:

  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multi-task in a fast paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible work schedule including nights and weekends

 

Job Status:  Non-Exempt, Hourly (Part-Time or Full-Time)

 

EEOC Classification: SLS

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