Visual Keyholder

Full time
Lynnhaven Mall, Virginia Beach, Virginia

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team
Job Responsibility including but not limited to:
Customer Service
• Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point.
Job Knowledge
Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources:
•Department Books
•Store Book
•Technical Book
•Campaign Information
•Sales Tools & Store Information
• Provides the season start information from Sales Organization and prepares the kick-off with the management team
• Updates the Department Book, Store Book and Technical Book with the latest refill pages
• Plans and implements all store campaigns and activities together with the store team
• Ensures consistent garment care throughout the entire store
• Actively works in a commercial way to maximize sales, focusing on:
Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation
• Ensures that orders for display materials and supplies are placed in a timely manner
• Responsible for the care and maintenance of display materials
• Keeps the visual room clean and organized.
• Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc
• Minimizes security and safety risks.
• Plans and works with sales and operation goals to drive growth
• Supports in-store routines when necessary
Team Player
• Trains, coaches and gives daily feedback on garment presentation to the store staff
• Plans and conducts the Keep It Commercial training together with the Department Manager
• Provides label and design training for staff and managers
• Informs store team about changes in the presentation of garments
•Performs all store routines, including the opening and closing of the store, by following all Company practices and procedures
•Works with timekeeping and scheduling system  including approving timesheets
• Addresses any loss prevention and safety issues that may occur while on duty and brings any escalated employee issues to management team. 
•May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
Financial Accountability: None
Minimum Candidate Qualifications:
• Associate’s degree in a Fashion industry specialty preferred
• 2 years of retail visual merchandising experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
• Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commerciality
• Knowledge of basic computer skills
• Ability to provide day to day visual training and guidance through H&M’s shared values
• Ability to work in a fast paced, deadline driven environment
• Exceptional customer service-and interpersonal skills
• Strong organizational and time management skills
• Strong verbal communication skills
• Able to work independently while still working within a team environment
• Must be able to work with hand and power operated tools and lift in order to execute display set ups
• Ability to work flexible hours and extended hours at times
• May be required to travel to support other stores
Job Status:  Non-Exempt, Hourly (Part-Time or Full-Time)